Bad Servce

I settled my account on the 7 August with SSDA and I requested a letter of settlement I was told to wait 21 working days which I did. I did a follow up this morning again and I was told they only sent the request for my Letter of Settlement on the 10 September I must wait for another 21 working days . The consultant started yelling when I told her ive been sending emails and requesting the letter and she had this bad attitude and I asked her can I speak to her supervisor and she refer me to her switchboard.