TM
Thandile M
1 reviews | Active since May 2020
05 May 2020, 11:26
Bad Customer service
I made a payment on the 27th April for my Edcon account . When i called them to ask if the payment has reflected on their account they said no and i should send a proof of payment . i sent it but still when i called them they said no .. i called them for the whole week and some consultant said they would get back to me and they have not . Their service is very bad , the worst consultant dropped the line whilst i was explaining my situation !!! Till today i still dont know if they recieved my money or not !
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Replies (1)
Shapiro Shaik Defries & Associates's replyOfficial
08 May 2020, 09:36Dear Thandile M
We humbly apologize for the satisfactory level of service you endured herein.
Kindly note that we have received your proof of payment and it has been sent to the relevant department for it to be updated .We will revert back to you as soon as the payment has been updated .
For more information please contact us on *** and one of our friendly consultants will get back to you .
Regards,
SSDA Team
We humbly apologize for the satisfactory level of service you endured herein.
Kindly note that we have received your proof of payment and it has been sent to the relevant department for it to be updated .We will revert back to you as soon as the payment has been updated .
For more information please contact us on *** and one of our friendly consultants will get back to you .
Regards,
SSDA Team
Shapiro Shaik Defries & Associates's reply08 May 2020, 09:36
Official
Dear Thandile M
We humbly apologize for the satisfactory level of service you endured herein.
Kindly note that we have received your proof of payment and it has been sent to the relevant department for it to be updated .We will revert back to you as soon as the payment has been updated .
For more information please contact us on *** and one of our friendly consultants will get back to you .
Regards,
SSDA Team
We humbly apologize for the satisfactory level of service you endured herein.
Kindly note that we have received your proof of payment and it has been sent to the relevant department for it to be updated .We will revert back to you as soon as the payment has been updated .
For more information please contact us on *** and one of our friendly consultants will get back to you .
Regards,
SSDA Team