Bad Communication.

Good day.

To whom it concern.

I would like to say that i find the service of the call centre very bad. They made contact with me on a numerous times and put arrangesments in place to settle my account, but up until today i have recieved any call back from any of the agents. There was arrangements made between me and there consultants that i would get a discount on my account, willing i wanted to grab the oppertunity to pay my account up to date but no response from them ive send emails with prove of payments, but never did i recieve any invoice from there side to say what i still ow them. Ive send emails etc but no1 replies. Is there anybody else expierence this same thing? Please advise