Bad admin, bad service, unorganised

I am currently dealing with SSD's mixup between them and VVM who I have been using to paying off my MTN account. I was told by your agents that my account has been handed over from VVM to SSD but VVM says all debit order accounts are still under them so my account is still being paid via VVM.

It looks like SSD was just duping me into entering another arrangement with them and as a result I am now being deducted twice. I never approved the debicheck from SSD and I flagged with them that I am already making payment to VVM via debit order. I was told that this would be rectified. Today I'm told that on their system it shows that I have been paying VVM cash which is not the case. They also claim I have an outstanding balance that is not the same as what I have with VVM.

I also initially asked for all statements from SSD 2months ago but to date I have received nothing. I have forwarded my statement to them via email and WhatsApp, highlighting all my VVM debit orders to date including this recent deduction from SSD.

I am not happy with your service and it looks like you aren't thorough in how you handle these accounts and now I am sceptical of SSD debit orders are even going towards paying off my MTN account if they don't even know how much is outstanding and can't even supply a statement or any formal communication about the accounts they are handling. Very unprofessional and borderline *****ulent.