Arrogance and poor service

<p>I, Nelson Banda had my Giddys' account handed over to Shapiro Shaik Defries and Associates. Upon making a finance application, I learned they listed me on ITC. My wife and I drove to their offices to make payment, the payment was made in full and we were issued with a letter confirming settlement. This took place on the 29th of April 2017. We made a follow up with SSDA on payment and were told that I used a wrong reference number but they managed to pick it up on time and will allocate the money accordingly and notify Giddys so that they can both update my details on ITC. End on May, I receive my credit report, only to find that I am still listed and worse, the months are now more in terms of my account being in arrears. We called them again, and they told us the same thing they did on the 3rd of May that we used a wrong ref number. We related the story to them, the consulted was so rude, she said it is not her fault that we used a wrong ref number but she can only update ITC after 21 working days (funny thing is, updating on ITC for payment would only be effected after 21 days but showing payment is not made, although it was made, they updated that my account is in arrears). I asked them, upon realising the mistake, why did they not contact me to "make me aware" or to ask for payment but only update on negative information. </p> <p> </p> <p>I am not happy at all with the service from SSDA, the manager that wrote us a letter to confirm payment is Alpheus. We are not sure why my details are not updated and I want the matter resolved.</p>