Appalling Service

I settled an account that was handed over to SSDA, I am now being sent from pillar to post trying to get a settlement letter. Your agents are tone deaf and have absolutely no sense of urgency and the team leaders that we escalate to make me question your capabilities as an organization. It is a horror movie to interact with your company!!!! Please send me the settlement letter as soon as yesterday. Use the same vigor you had when asking for the money to be paid.