1 reviews | Active since Oct 2019
Account and charges
Good day,
I am highly unhappy with the service that I have received from SSDA, and that is a understatement to say the least. Firstly even though various payment arrangements were made with Finchoice I still got handed over to SSDA, that in its own is already ******* seen as I was told that as long as payments were made the account would be kept in good standing as per various consultants. The initial amount was 11 352.03 that was handed over. Secondly according to your consultants none of the previous payments were taken into account. I started making regular payments in February when I was employed again - These payments amounted to R 13 000, which is already more than the information above from Finchoice. Thirdly I spoke to one of your consultants in October and November to clarify the settlement amount, I was told that the settlement amount was R10 000 - including the discount. (above and beyond the payments that have already been made) Since receiving that information I paid another installment of R 4200.00. That SHOULD make the outstanding balance around R6000.00. Then suddenly I was told the outstanding balance was R 12 000.00. When I try to reach you I keep being told that you are unable to find my account (I have that in writing) and that a consultant would contact me, to this day I have not been contacted. Not to mention that the only form of communication that I received was via Facebook messenger??? *** Why is the information so contradicting all of a sudden? I would like to speak to the initial consultant that assisted me considering there is obviously a problem with communication in your company. A endless list was sent to me where I was being charged for consultations?, phone calls and a whole bunch of other things. Please advise on that payment structure as that is ridiculous. The payment start date on the statement was incorrect, no previous payment information was listed and I made it very clear to both parties that I was unemployed. No one seems to help me and I have also approached the National Credit Act. I am loading my complaint everywhere I can to make people aware of the ****py service, unnecessary charges, and sudden increases.
Thank you for bringing this matter to our attention .
We do apologize for any inconvenience you may have endured herein.
In response to your query , we can confirm that your account was handed over to SSDA on the 201/12/12 with a balance of R27 152.03 and not R11 352.03 as stated on your query.
Todate we have acquired remittance to the value of R17 ,700.00. The remaining balance is R12,550.36. We thank you for the payments we have received on our side. All these payments received were paid over to our client Finchoice. The current instalment on your account is less than the minimum 10% requirement. You reduced your instalment amount from R2,000.00 to R1,000.00 and then to R1,300.00 and then in November you also increased it to R1,900.00.
Therefore on the 30th July 2019 one of our consultant contacted you and you mentioned that you won't be able to settle the account and would rather continue with paying via monthly instalment.
The current balance right now of R12,550.36 includes our company cost and fees as mandated by the debt collectors act 1998 act no:114 of 1998 regulations. This also included the receipting fee charged of 10% on all installment made.
We do have a discount of up to 20% if you would like to settle the account.
Kindly contact us on *** to set up a settlement discount arrangement plan if you are interested on this great limited offer.
We hope that we have resolved your query to your satisfaction.
If you would like one of our friendly consultant to contact you back , please respond to us on Hello Peter and we will contact you back for any further queries or inquiries.
Thank you.
SSDA Team
Thank you for bringing this matter to our attention .
We do apologize for any inconvenience you may have endured herein.
In response to your query , we can confirm that your account was handed over to SSDA on the 201/12/12 with a balance of R27 152.03 and not R11 352.03 as stated on your query.
Todate we have acquired remittance to the value of R17 ,700.00. The remaining balance is R12,550.36. We thank you for the payments we have received on our side. All these payments received were paid over to our client Finchoice. The current instalment on your account is less than the minimum 10% requirement. You reduced your instalment amount from R2,000.00 to R1,000.00 and then to R1,300.00 and then in November you also increased it to R1,900.00.
Therefore on the 30th July 2019 one of our consultant contacted you and you mentioned that you won't be able to settle the account and would rather continue with paying via monthly instalment.
The current balance right now of R12,550.36 includes our company cost and fees as mandated by the debt collectors act 1998 act no:114 of 1998 regulations. This also included the receipting fee charged of 10% on all installment made.
We do have a discount of up to 20% if you would like to settle the account.
Kindly contact us on *** to set up a settlement discount arrangement plan if you are interested on this great limited offer.
We hope that we have resolved your query to your satisfaction.
If you would like one of our friendly consultant to contact you back , please respond to us on Hello Peter and we will contact you back for any further queries or inquiries.
Thank you.
SSDA Team