*****ing Money

I won a voucher back before they opened, I signed up at the same time and cancelled my membership before it even opened, I was informed it had been cancelled. They started deducting money from my account when they opened, I tried to contact to resolve the issue and was told time and again a manager would call. Finally they responded to inform me that my membership was cancelled, I was never refunded but the deductions stopped, after a year they have started deducting again, what utter bull****! Once again in a battle for communication!