1 reviews | Active since Jan 2018
Withholding Breakage Deposit and Not Providing B&B as Paid For
<p>On the 24/12/2017 I booked in at Shangrila Innibos at hartbee****rt Dam, together with my family. We occupied 3 rooms in total. I was charged for Bed and Breakfast for the period until 26/12/2017. We were also charged for a Breakage deposit of R300.00 per room, which would be refunded. On our arrival we were informed by the owner that we were not entitled to the breakfasts as charged. On our departure I had to provide them with my banking details for the breakage deposit refund. I was once again informed that I was not charged for this. This is not true as I have a quote and receipts stating that I di make these payments. The owner refuses to compensate me for the breakfast that I was charged for and she also refuses to repay my breakage deposit. All items that were in the room and in the kitchen were left undamaged. The amount charged including an extra nights stay was: R5660.00. Breakage deposit of R900.00 must come off this amount plus an amount for breakfasts charged for but never received for 6 people at R65,00 per head for 3 mornings totals R1170.00 The total amount to be refunded is as follows: R2070.00. This is based on the amount indicated on the tax invoice and the cost per breakfast as received from Lynette.</p>