DONT WATSE YOUR MONEY AT SHANGRI-country hotel and spa

One of the worst experiences at shangri-la country hotel and spa.

When we first arrived we were looked at as if we were lost and not even being greeted , having to say I have a booking for staff to take me seriously !

I dont even want to mention the utter disgust of our room ! When we entered the room the floors were extremely dirty , the bedding looks like it hasn’t been washed in years with crickets and bugs and dirt all over the pillows and bedding.

The aircon didnt work in temperatures as hot as 33 degrees, and the shower didn’t work ! We had no water , no aircon , we also did not have towels !

I called the front desk 3 times for me to be told maintenance will come and do you think “maintenance” came, no they did not. Its ridiculous in todays time that i had to pay almost R600 for literally nothing ! For not even the basic necessities a place is required to have. But they surely advertise , and wont even inform you if they dont have water or their facilities are broken.

To come to a place that isint even clean , where you so clearly state in your emails all the rooms are cleaned from 10:00-14:00 , which is an utter lie.

Then randomly after 14:00 a lady comes into our room and gives us towels and says no she will bring us a fan , which she never even did.

And then on the review i left them , they said they only found out when we checked out about these problems , when i literally called them 3 times stating all these problems and 2 staff members being aware that there is no water and that our aircon is broken. Many other guests had water because we were there for a wedding and lots of guests stayed there. So to say NO-ONE had water is a lie.

Its honestly ridiculous and sad and especially if a business cant take accountability for their incompetence.

I also informed the manager of the place but they havent even done the effort to respond.