My worst nightmare

<p>This company has no idea about customer service , the owner ( the lady ) has no clue on how to deal with customer , after my online booking for a day spa on the 26th of March 2017 , i never receive a confirmation of my booking , i had to make a follow up call to acertain my booking , during our telephone conversation she the owner promise to forward me their business address on Friday 24th of March 2017 , something she never did , i had to call her again on sunday the 26 of March 2017 for direction/ business address , while i was talking to she , she said i must send her whatsup , so that she can send me the address , while i was busy talking to her . she told me that , she id driving and drop the phone on my ear.</p> <p>getting to their place, i ask her why their business address was never forwarded to me as promised , her answer was that my cell number was not on whatsup , so they couldn't forward me the directions , and that i was forwarded an email to be notified that my cell number is not on whatsup , which they never did ( and by the way the number they claiming it doesn't have whatsup , it has) and the blame was solely put on me , no apology what so ever , the worst of them all , i was not given an option to choice whether i want a man or woman to massage me , i was given a man to give me a full body massage. </p>