Bad customer service

I bough a Groupon for Shamwari spa. I called and made a booking with Deli. She redeemed the voucher without confirming the booking. I again called a few days later and Thato confirmed the booking. One hour before my booking Deli called to say its on the Tuesday and not on Monday. I told her it was confirmed for Monday but she did not want to hear anything. My husband called her and she slammed the phone on him. <br> She was rude and had no clue how to deal with customers. She said she will cancel the appointment and even told me I am wasting her time.<br> <br> Groupon needs to also come to the party as this was my third bad experience with Groupon suppliers. They need to ensure that they recruit quality suppliers as we are continually supporting their business and making it a success. I can assure you Groupon will not do anything about this. I am also not the only customer complaining about this service provided. All I can say is \wake up Groupon"."""