worse place ever

I was requesting a refund.

I mentioned that the Jacuzzi was not working, Caretaker on arrival said it’s not working.

The gentleman on I called repeatedly said the Jacuzzi was working.

This is when I got very angry and I did scream asking for my refund, for the way the gentlemen spoke to me .

I want a refund on my money to avoid further problems with the Travel and Tourism board.

And yes I am working for an Airline and I’ve been doing this for over 20 years.

I know what I want and expect when booking a 3-4 star rated loge/hotel/apartment.

Attached is the email we sent on Saturday and no response since then.

We made several calls also to *** on Saturday and who evers phone it was did not respond or call us back.

I would appreciate feedback, response within the next 24 hours period.

Of note, bad reviews of your lodge has been done on Google reviews.

i requested a refund as we spent all of 10 min there just to get hold of a very rude owner