sevice to the public

I just had a terrible experience with the owner of the driving school. I have recently made bookings there for my learners but his services was even bad it was beyond poor. he will take you to a testing centre without showing you directions where you can by refreshments or even food when u are hungry. we he drive you to book for learners he doesn't even stop along the road if u want to use a toilet because most of the testing stations is far out like Middelburg &amp