ZM
Zanele M
1 reviews | Active since Oct 2018
16 May 2021, 15:11
Upset customer
I have continuously emailed Shakelton informing them that I need cover for my home and that I have changed banking details but my cover was cancelled why when I gave my new banking details. Please note that I have changed banking details can you please debit from the account listed below and reinstate my policy, the attachment you sent me I am unable to open, if you need any other details please contact me.
New banking details are as follows, Capitec Bank Account type: Savings Account number: ***
Regards Zanele Masango *** Policy number:MASAZ002
Helpful (0)
Replies (3)0
Replies (3)
Black Cygnet Life's replyOfficial
17 May 2021, 11:37Good day,
We apologise for your frustration and any inconvenience that you have experienced, we value our customers and would like an opportunity to live our values. We will communicate with you directly in this regard.
Kind Regards
We apologise for your frustration and any inconvenience that you have experienced, we value our customers and would like an opportunity to live our values. We will communicate with you directly in this regard.
Kind Regards
Black Cygnet Life's reply17 May 2021, 11:37
Official
Good day,
We apologise for your frustration and any inconvenience that you have experienced, we value our customers and would like an opportunity to live our values. We will communicate with you directly in this regard.
Kind Regards
We apologise for your frustration and any inconvenience that you have experienced, we value our customers and would like an opportunity to live our values. We will communicate with you directly in this regard.
Kind Regards
ZM
Zanele M's updateReviewer Update
17 May 2021, 11:38Can someone contact me because this is a serious matter I need to have cover for my home all I need is for the correct bank account to be debited or for me to be given a new policy.
ZM
Zanele M's update17 May 2021, 11:38
Reviewer Update
Can someone contact me because this is a serious matter I need to have cover for my home all I need is for the correct bank account to be debited or for me to be given a new policy.
Black Cygnet Life's replyOfficial
17 May 2021, 14:45Good day,
Kindly provide us with a contact number to communicate with you as our client services department has been trying to get ahold of you since this morning.
Alternatively, please contact client services by making use of the contact number on the Shackleton Life website.
Thank you.
Kind Regards
Kindly provide us with a contact number to communicate with you as our client services department has been trying to get ahold of you since this morning.
Alternatively, please contact client services by making use of the contact number on the Shackleton Life website.
Thank you.
Kind Regards
Black Cygnet Life's reply17 May 2021, 14:45
Official
Good day,
Kindly provide us with a contact number to communicate with you as our client services department has been trying to get ahold of you since this morning.
Alternatively, please contact client services by making use of the contact number on the Shackleton Life website.
Thank you.
Kind Regards
Kindly provide us with a contact number to communicate with you as our client services department has been trying to get ahold of you since this morning.
Alternatively, please contact client services by making use of the contact number on the Shackleton Life website.
Thank you.
Kind Regards