Two premium deducted for same property: PATHETIC insurer indeed and customer service is APPALLING.

Last month I cancelled my Insurance cover with Shackleton all formation and required documents were sent accompanied by proof of new cover even after all this they debited my account this month meaning I now have two insurers and two premium deducted for same property, worst is that this is the second month this is occurring, Pathetic insurer indeed and customer service is appalling, all my claims were even rejected when I was with them and now that I am moving they still debit me even after numerous emails were sent to their cancellation department. I would not recommend Shackleton Insurance to any one.