This was the worst customer experience I have ever received

This was the worst customer experience I have ever received. There was a call center agent that basically encouraged me to kill myself as he refused to assist me. There were also people laughing in the background when I spoke to the consultant. This happened on Friday the 19'th and they were supposed to get back to me today, but nothing happened. As long as they can take your premium, they don't care about you when you are in need of help.