TERRIBLE SERVICE - definitely not TCF

I took a new bond protection policy that was to start effective 26 February, the Bond was not registered and i requested that the Commencement date be changed to end of March. On the 26th of February my Bank account was debited. I asked why and was assured that the premium would be refunded to me within 7 to 10 days and i received an amended policy with the commencement date moved to end of March. After more than 10 days i made an enquiry about my refund and was given a long story that a commencement date cannot be changed without me giving them my Bond attorneys contact details. Again i was told that a refund would be processed with 7 to 10 days. This is poor customer service. It looks like you use bully tactics to issue and keep policies, I requested from customer services email a contact email address to lay a formal complaint but still waiting. This is not following TCF regulations and i wonder what the FAIS OMBUD would say that you are using your gun against potential policy holders head to write business. I am NO Longer interested in your product .