Shackleton life poor service

I am in a process of buying a house and i got a quotation from Shackleton life for a cover for me and my wife. they told me that my cover will start on the 1st of august 2021. However, due to covid 19 i couldnt sign and everything was slow for processing. I went back to the consultant that was helping me, and explained the situation, and ask them to move my date to the end of October. Now they debit my account and when i try to speak to the consultant via the same email i told them to move the debit date she doesnt respond (Nabeela Van Schalkwyk) and my money is taken for a cover of a house that is not even in my name or even registered to me. I am so frustrated i just want to cancel this cover before they give me a headache when i have to claim in future. Their call center phones are never picked, they just rings endlessly. :(