Everyone promises, but you delivered.

Retrenchment, the one word that strikes immediate fear in any person's heart and mind. Devastation, loss and helplessness is usually the first emotions that accompany the news of being retrenched. I experienced exactly this earlier this year. When I received my notice of retrenchment I contacted Shackleton Life's claims department and was immediately assisted by Sonia Naicker. Sonia assisted with precise instructions and complete information on the process to follow. Without hesitation Sonia gave me the best customer service I have ever experienced, friendly, fast and efficient. Sonia follows through with every commitment she makes, whether its a response on email or just a phone call on the process or feedback. I recommend Shackleton Life to any person who is serious about insuring what matters to them. To the management team at Shackleton Life, I must applaud you for appointing Sonia at your company, she is most certainly a great asset and delivers exceptional peace of mind to your customers when it really matters, Thank you for exceptional service!