Disgusting service

I have lodged a claim with Shackleton Life on the 29 Nov, the matter is being handled by Mcedisi Sangweni whom at first was very helpful, the issue is when he started making commitments that he cannot fullfil. My claim is now on day assessment for 16 days. I was promised assessment feedback turnaround time of the 18 December 2020, the turnaround time commitment was not met and I was give the 21 Dec 2020 close of Business by the same Mcedisi. Today the 22 December there is still no feedback and Mcedisi is refusing to take my calls. I received an email earlier which now states that they cannot commit to a Turnaround time as the underwriter Old Mutual has a backlog due to Covid-19. By the way Covid-19 has been around from March, it really doesn't make sense that a huge company like Old Mutual which is an underwriter and Shackleton fails to meet their obligations, don't have contingency plans to mitigate the backlog and still uses Covid-19 as an excuse.

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