CP
Cynthia P
1 reviews | Active since Aug 2019
24 Aug 2021, 10:12
Disappointing service
I joined Shackleton because I thought their benefits were better than STD Bank&Momentum.I had a geyser problem&they failed to assist me.I have written two emails while in hospital with my son&they are not responding/reaching out. Setting up precedence for future service,Don Naidoo/Jessica Barnarde/Neliswa Nkomo?
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Replies (1)
Black Cygnet Life's replyOfficial
24 Aug 2021, 15:17Good day,
We apologise for your frustration and any inconvenience that you have experienced; we value our customers and would like an opportunity to live our values. Shackleton Life has been liaising with yourself during the course of today as well as Momentum- Claims division, to ensure an appropriate resolution to this complaint is concluded at the soonest. Should you not receive the required level of service expected from Momentum-Claims division, kindly do not hesitate to contact them directly, their details can be found on your policy documents or alternatively available on their website.
Kind Regards
Shackleton Life
We apologise for your frustration and any inconvenience that you have experienced; we value our customers and would like an opportunity to live our values. Shackleton Life has been liaising with yourself during the course of today as well as Momentum- Claims division, to ensure an appropriate resolution to this complaint is concluded at the soonest. Should you not receive the required level of service expected from Momentum-Claims division, kindly do not hesitate to contact them directly, their details can be found on your policy documents or alternatively available on their website.
Kind Regards
Shackleton Life
Black Cygnet Life's reply24 Aug 2021, 15:17
Official
Good day,
We apologise for your frustration and any inconvenience that you have experienced; we value our customers and would like an opportunity to live our values. Shackleton Life has been liaising with yourself during the course of today as well as Momentum- Claims division, to ensure an appropriate resolution to this complaint is concluded at the soonest. Should you not receive the required level of service expected from Momentum-Claims division, kindly do not hesitate to contact them directly, their details can be found on your policy documents or alternatively available on their website.
Kind Regards
Shackleton Life
We apologise for your frustration and any inconvenience that you have experienced; we value our customers and would like an opportunity to live our values. Shackleton Life has been liaising with yourself during the course of today as well as Momentum- Claims division, to ensure an appropriate resolution to this complaint is concluded at the soonest. Should you not receive the required level of service expected from Momentum-Claims division, kindly do not hesitate to contact them directly, their details can be found on your policy documents or alternatively available on their website.
Kind Regards
Shackleton Life