Complaints

Apparently in Aug 2020 my account was handed over to yourl and in Oct 2020 someone contacted me so I made a arrangement to pay R300p.m. They told me I have a balance of R 21 936 which is incorrect and an old balance my current balance is R17 346.40. This has been confirmed by Standard Bank. The balance on the collections system is indeed R17 346.40. I tried to clarify it with the person handling my account at Shackleton Credit Management, however they told me and I quote "Our cession date is 31 August 2020 its has been accumulating interest since its came here. So any payments made before cession they haven’t sent us anything as yet so we just sticking to our outstanding balance as per cession date". So immediately I asked them if I got proof would they be able to correct the balance and they responded yes!. Today I am giving yourl proof that standard bank emailed me my balance and you have the audacity to tell me theres nothing standard bank can do about it, would you like it if I tell you I'm unemployed and theres nothing you can do about it. Please note I am currently unemployed but still paying the R300. Then the person sends me a settlement letter with the balance of R 17 347. So please tell me how the hell did yourl come to that amount ??? Now if you know maths So far I have paid R 4590. (So old balance) R21 936 - R4590 (what I paid so far) = R17 346 (Balance now). Then the person tells me it's not R17 346 its R21 936 it incurred interest so you telling me in 2 months it incurred interest of R4590 the exact amount of what I paid what the hell is going on ??? Slindelo Madlala who is handling my account is not helpful at all this is not what you call customer service this is purely **** service from Shackleton Credit Management, Lynn & Main Attorneys.