Awful experience with Mohammed ‘Workshop Manager’

(I guess I should not be surprised at my experience with this company after reading the other reviews on HelloPeter, but my review today is dedicated especially to Mohammed, the ‘Workshop Manager’.)

All round awful experience and I give one star only because I can’t give zero stars. Ordered a refurbished Philips Food Processor. Order arrives in a box that looks like it’s been kicked across 4 rugby fields. Fine, I can still live with that. Open box; FIRST thing I see is the broken part that led to my memorable encounter with this failure of a company today lying on top in the tray with parts.

I call company. It takes getting put through 3 times before I am with someone (role never clarified). He promises he will look into it and call me back. 40 minutes later I call back and get told that ‘they just need 5 more minutes to sort it out, he won’t disappoint me’. Another 30 minutes later I call back and land with Mohammed, ‘Workshop Manager’.

I explain situation and my frustration. I also state that I want the person who failed to check the box to explain their reason. Mohammed is quick to agree to look into it and get behind it and send me a new part - all the common lip service you can expect. I conclude the call by saying that I will mail pics of the broken part and placement in box that makes it abundantly clear that this box was NOT CHECKED.

I send email and ask for written confirmation of it having been received - no answer. I place a f/u phone call an hour later to Mohammed and ask about email and suddenly it was like entering a twilight zone. All of a sudden his tone is sarcastic and biting and he proceed to interrupt me repeatedly and patronize me the entire time during our exchange. When I asked to speak to his manager, I get yelled at ‘I am my manager, miss!’

I then asked to speak to the owner and he refused to give me the name, saying it was irrelevant who it was. According to Mohammed, the ‘Workshop Manager’ - the situation was resolved as he has already apologised and the new part was scheduled to be couriered to me.

Well, needless to say, I will obviously never buy from this company again, but most of all - Mohammed ‘Workshop Manager’ should feel free to go f*ck himself. His reaction obviously stems from the fact that it was HIS team that messed up this one; something so super elementary. Must be a hard life.