Read all reviews and avoid at all costs!

Terrible service. Our coffee maker just needed a new water tank (R296). We specifically asked them to JUST check that part out and NOT to do a full service on the coffee maker - this is also clearly typed out on THEIR paperwork however they completely disregarded that and claim to have done a full service which "took 4 hours" and charged us R1000+ (btw, explain to me how my mechanic can do a full service check on my car in 4 hours but it takes them this long to service a coffee machine???) Not only that, they have a "strict" policy which is if the service is over R800 they contact the customer. They NEVER reached out to us - we actually called them 3-4 times during the 2.5 weeks to see what was taking so long and never did they mention the up charge. When we pointed this out to them their response was "you spend this much on a coffee maker but are arguing about a couple hundred rand"... as if that was the point. Sadly I see this branch has a lot of bad reviews but due to the limited places that service DeLonghi I get the vibe that they think they can get away with anything. I mean, even when we reached out to another coffee machine servicing place and mentioned that we were looking for somewhere other than S&H they said they have terrible experiences with them and don't enjoy working with them... The manager and staff of S&H are out exchange, ********* with zero manners and just all around poor customer service. Rather have your product handled in Joburg - it's well worth the time/price!