No order delivered, No customer service, No contact

I ordered a small replacement part for my Philips shaver from S&H Electronic Services (or is it 4Home ? Duplicate websites and contact details - not sure who I'm dealing with...) on 14 October 2019. I paid, sent through proof of payment and received acknowledgement thereof the next day.

Since then I've only received automated (computer-generated) mails stating that my order is a work-in-progress.

There has been no mention of when I can expect my order, no tracking number...nothing.

So now 11 days later I tried to contact S&H Electronic Services telephonically. The main number is a answering machine. No matter what extension or department I tried, each and every time someone connects my call and then puts down the phone without saying a word.

I am very worried. It seems this business is either already defunct or they just could not care less about customer service.

BE EXTREMELY CAREFUL WHEN ORDERING ANYTHING FROM S&H!!