Maybe Philips should get into business with another Technical team than S&H

Had my Philips coffee machine mended by them. They did replace a faulty display but send the machine back full of coffee granules and the box was damaged. Then the display was working but then there was a problem with the grinder. Then end of August they said they will send there courier to pick up the machine. I am still waiting. They have an whatsupp nr but all msg get deleted after 24 hour. Why would u have a chat portal then. They are terrible and they are the only technicians working on Philips in South Africa