********* and unprofessional business sold me 16” curly hair while advertising it as 20”

Hi, A month back I bought curly hair from Seventh Park. I’m based in Gauteng and they are in Durban so I made payment into their account and they then couriered the hair. It wasn’t without stories though, after my payment they were quiet even the responses I received via Whatsapp were quite brash and offish. I finally got a response and was told their boxes were finished hence the delay in sending the package. When I received the hair I instantly saw it wasn’t what I had ordered, outside packet said 14” whereas I had bought 20” curly hair. I decided to measure it and when I did it surely wasn’t 20” it was at most 16”. I called their Manager Musa, we video called, measured the hair together and I showed him the hair wasn’t 20” and we could both agree to it so I asked for a refund in cash if they could not give me an actual 20” wig and I would go buy elsewhere as I had an event on the coming weekend which was a couple of days away and I needed the hair. He went back and forth on the matter until there was no time, I then asked him to charge me for a 16” which again went back and forth until they stopped replying my messages completely. In a nutshell I had a terrible experience with them and wouldn’t recommend as they are unprofessional and *********. My guess is they’ve been doing it to people but they’ve never had someone actually measure their curly hair.