HJvV
Herman Janse van Vuuren
1 reviews | Active since Jul 2011
13 Apr 2021, 08:15
Won't let us collect our belongings, suddenly we owe them more money
Seven Seas Worldwide — Service in returning personal belonging We have now been struggling more than a month to get someone in SevenSeas to assist us in arranging with the JHB storage facility for us to collect our cube as we won't be immigrating anymore. Number one there is never a senior person to talk to always just a agent that know jack ****. We finally got stuff arranged with a date to collect our cube via a moving company and 24hrs before that sevenseas inform us via email we owe the money, not even a formal invoice just telling us we cannot get our stuff, we paid a deposit as per requirement, we have been paying storage since Oct 2020 in advance. I have to be honest and we will make use of social media and any means to discourage people from using sevenseas ever, I even see people having issues getting their cubes to their destination because there is always something missing or not done on sevenseas side blaming the consumer for it. The fact of the matter that you don't have the ***** to get a senior person to talk to us and take charge and get the issues resolved lease a foul taste in one's mouth.
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Replies (2)
Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
13 Apr 2021, 10:05Dear Herman, you booked our MoveCube service from South Africa to New Zealand.
You packed your MoveCube in Johannesburg and paid storage whilst you waited for your visa. Unfortunately this was not successful so you cancelled our MoveCube service and ask the MoveCube be returned to your address in Port Elizabeth which is an area we do not cover with this service and were unable to comply.
We have been trying to contact you and now understand that you have not been receiving these emails. We regret the breakdown in communications however cancelling your order does mean you are charged storage until the items are collected. We will try to resolve this with you today now we have the correct contact details.
Regards, Seven Seas Worldwide
You packed your MoveCube in Johannesburg and paid storage whilst you waited for your visa. Unfortunately this was not successful so you cancelled our MoveCube service and ask the MoveCube be returned to your address in Port Elizabeth which is an area we do not cover with this service and were unable to comply.
We have been trying to contact you and now understand that you have not been receiving these emails. We regret the breakdown in communications however cancelling your order does mean you are charged storage until the items are collected. We will try to resolve this with you today now we have the correct contact details.
Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply13 Apr 2021, 10:05
Official
Dear Herman, you booked our MoveCube service from South Africa to New Zealand.
You packed your MoveCube in Johannesburg and paid storage whilst you waited for your visa. Unfortunately this was not successful so you cancelled our MoveCube service and ask the MoveCube be returned to your address in Port Elizabeth which is an area we do not cover with this service and were unable to comply.
We have been trying to contact you and now understand that you have not been receiving these emails. We regret the breakdown in communications however cancelling your order does mean you are charged storage until the items are collected. We will try to resolve this with you today now we have the correct contact details.
Regards, Seven Seas Worldwide
You packed your MoveCube in Johannesburg and paid storage whilst you waited for your visa. Unfortunately this was not successful so you cancelled our MoveCube service and ask the MoveCube be returned to your address in Port Elizabeth which is an area we do not cover with this service and were unable to comply.
We have been trying to contact you and now understand that you have not been receiving these emails. We regret the breakdown in communications however cancelling your order does mean you are charged storage until the items are collected. We will try to resolve this with you today now we have the correct contact details.
Regards, Seven Seas Worldwide
HJvV
Herman Janse van Vuuren's updateReviewer Update
13 Apr 2021, 10:22Dear Seven Seas, My wife has been sleeping with her phone in her hand, she did not miss one call from you. Today I am getting told you have been trying to reach us via phone with no luck, I call BULL.... you claim you have emailed us on 30 March 2021 and 12 April 2021, I call BULL... today suddenly we receive 4 invoices and yes you did not make it clear even in the original quote we received from you that if the shipment should not be successful we lose all the freebies thrown in, I will ****** make sure the world knows about this via social media, we have been paying actually been asking in advance every month for our storage invoice and made payment now we getting charged a R300 penalty for late payment, also Carl whom have been assisting us told us telephonically he cannot provide us with contact details for the JHB depot but today we receive email with his signature on with contact name and numbers. Our portal as never up until today had the option to pay by card only via EFT, now your agent make us look stupid because suddenly it is there and the payment went through. I think your management has no ***** what so ever to even try and assist people in different circumstance as we did not create covid, we did not close the borders to NZ yet we had to make adjustments to try and survive, from your end you gone out of your way to make it difficult for us as your stupid system does not take the submit button due to the lack of a VISA which we explained numerous times via phone we do not have until we get an invitation from INZ. I am highly discussed with your company and the way you treat your customers, you do not value them at all. The so called breakdown in communications cost me a pile of money now as well as your website gives Port Elizabeth as an option to collect a cube but yet you say you cannot return it to PE, just the other day you collected a CUBE in Grahamstown not to far from here. I am waiting for all the voice recordings from 7seas, I am getting all the email communications from my wife and 7seas and I am still waiting for a manager or senior person to call me. Also the fact the you are quick to go and delete complaints from your facebook pages shows another I don't care about my customers attitude. No apology from your end will ever be enough for the way you made me lose my cool after weeks of trying to get our cube's content back from the JHB depot.
HJvV
Herman Janse van Vuuren's update13 Apr 2021, 10:22
Reviewer Update
Dear Seven Seas, My wife has been sleeping with her phone in her hand, she did not miss one call from you. Today I am getting told you have been trying to reach us via phone with no luck, I call BULL.... you claim you have emailed us on 30 March 2021 and 12 April 2021, I call BULL... today suddenly we receive 4 invoices and yes you did not make it clear even in the original quote we received from you that if the shipment should not be successful we lose all the freebies thrown in, I will ****** make sure the world knows about this via social media, we have been paying actually been asking in advance every month for our storage invoice and made payment now we getting charged a R300 penalty for late payment, also Carl whom have been assisting us told us telephonically he cannot provide us with contact details for the JHB depot but today we receive email with his signature on with contact name and numbers. Our portal as never up until today had the option to pay by card only via EFT, now your agent make us look stupid because suddenly it is there and the payment went through. I think your management has no ***** what so ever to even try and assist people in different circumstance as we did not create covid, we did not close the borders to NZ yet we had to make adjustments to try and survive, from your end you gone out of your way to make it difficult for us as your stupid system does not take the submit button due to the lack of a VISA which we explained numerous times via phone we do not have until we get an invitation from INZ. I am highly discussed with your company and the way you treat your customers, you do not value them at all. The so called breakdown in communications cost me a pile of money now as well as your website gives Port Elizabeth as an option to collect a cube but yet you say you cannot return it to PE, just the other day you collected a CUBE in Grahamstown not to far from here. I am waiting for all the voice recordings from 7seas, I am getting all the email communications from my wife and 7seas and I am still waiting for a manager or senior person to call me. Also the fact the you are quick to go and delete complaints from your facebook pages shows another I don't care about my customers attitude. No apology from your end will ever be enough for the way you made me lose my cool after weeks of trying to get our cube's content back from the JHB depot.