The worst ******** company!

Before I made commitments by payment with this company, I called and asked if they are able to move our belongings to Napier, New Zealand. Seven seas assured me that it was fine but instead of a door to door service, they said they can only take it to Napier Port which is ok with me. Now that our belongings have arrived in New Zealand (over 3 months late), they are now denying that the location was ever Napier. During this whole process, when I log in to the client portal to check on my shipment, the destination says Napier. However they have delivered my belongings to Auckland and is proposing I pay an additional NZD 800 + GST to have this move to Napier. Matthew Webster (Complaints & resolution specialist), claim that the ‘destination address’ (listed as Napier) is only for administrative purposes only. You would think that they would deliver to the ‘destination address’. When I requested to have the recordings of the conversation from their company, Matthew makes this process impossible. They said I will need to provide the time, date, person I spoke to, phone number called from which of course I don’t have as it’s been over 6 months ago. Matthew has been extremely rude and unhelpful through this process. Furthermore, they are now imposing an NZD 80 per week fee for storage at Auckland. I feel completely bul**** and mistreated by this company. The whole process is extremely misleading, ********* and unprofessional! If I was informed that they could not take our belongings to Napier, I would not have gone with them and sourced another company. I feel they have mislead me intentionally and would never recommend this company to anyone.