rR
ruansmit R
1 reviews | Active since Jun 2016
08 Nov 2021, 17:53
Stay away! You have been warned! Worst service ever !
WARNING! DO NOT USE SEVEN SEAS. I have so many issues with them, I dont know why you say you want to make moving as easy as possible but you can't even get the basics right.
My issue after having multiple conversations with them. 1. Incorrect email, surname and address (had to call and change every item seperate) 2. Starter pack was someone else's. 3. Customer service did not return my call to answer my question. 4. My profile was deleted and could not change password. 5. Cant add nessesary documents online.
My cube have not shipped yet and this is what is happening. I am VERY afraid of what is next!!!
Reading comments below makes me very afraid.
000/412/619
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Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
09 Nov 2021, 09:40Dear Ruan, you are using our MoveCube service from South Africa to the Netherlands. We have now conducted an investigation into the issues you have raised.
Yes, the Advisor incorrectly entered your email, your name, which is based on your name, and your address. These were subsequently corrected.
Yes, our driver incorrectly delivered you the wrong Starter Pack but the contents of all Starter Packs are the same so did not return and replace.
Please accept our sincere apologies for our errors and any distress they may have caused.
It is technically impossible to delete any profile, what we have discovered is that you have two accounts in our system with different email addresses and we suggest that perhaps you logged into the inactive one accidentally.
You could not upload your documentation because you had not completed the earlier sections and our system kept returning you to those section to enter the missing information before you were permitted to upload documentation. Our online documentation would have informed you of the missing information.
We have called you to ensure you are happy to proceed and have given you the support of two senior Advisors should you have any further issues.
Regards, Seven Seas Worldwide
Yes, the Advisor incorrectly entered your email, your name, which is based on your name, and your address. These were subsequently corrected.
Yes, our driver incorrectly delivered you the wrong Starter Pack but the contents of all Starter Packs are the same so did not return and replace.
Please accept our sincere apologies for our errors and any distress they may have caused.
It is technically impossible to delete any profile, what we have discovered is that you have two accounts in our system with different email addresses and we suggest that perhaps you logged into the inactive one accidentally.
You could not upload your documentation because you had not completed the earlier sections and our system kept returning you to those section to enter the missing information before you were permitted to upload documentation. Our online documentation would have informed you of the missing information.
We have called you to ensure you are happy to proceed and have given you the support of two senior Advisors should you have any further issues.
Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply09 Nov 2021, 09:40
Official
Dear Ruan, you are using our MoveCube service from South Africa to the Netherlands. We have now conducted an investigation into the issues you have raised.
Yes, the Advisor incorrectly entered your email, your name, which is based on your name, and your address. These were subsequently corrected.
Yes, our driver incorrectly delivered you the wrong Starter Pack but the contents of all Starter Packs are the same so did not return and replace.
Please accept our sincere apologies for our errors and any distress they may have caused.
It is technically impossible to delete any profile, what we have discovered is that you have two accounts in our system with different email addresses and we suggest that perhaps you logged into the inactive one accidentally.
You could not upload your documentation because you had not completed the earlier sections and our system kept returning you to those section to enter the missing information before you were permitted to upload documentation. Our online documentation would have informed you of the missing information.
We have called you to ensure you are happy to proceed and have given you the support of two senior Advisors should you have any further issues.
Regards, Seven Seas Worldwide
Yes, the Advisor incorrectly entered your email, your name, which is based on your name, and your address. These were subsequently corrected.
Yes, our driver incorrectly delivered you the wrong Starter Pack but the contents of all Starter Packs are the same so did not return and replace.
Please accept our sincere apologies for our errors and any distress they may have caused.
It is technically impossible to delete any profile, what we have discovered is that you have two accounts in our system with different email addresses and we suggest that perhaps you logged into the inactive one accidentally.
You could not upload your documentation because you had not completed the earlier sections and our system kept returning you to those section to enter the missing information before you were permitted to upload documentation. Our online documentation would have informed you of the missing information.
We have called you to ensure you are happy to proceed and have given you the support of two senior Advisors should you have any further issues.
Regards, Seven Seas Worldwide