JH
Janet H

1 reviews | Active since Oct 2017

22 Jun 2022, 21:48

Seven Seas- pathetic. I do NOT reccommend them

If I was able to give them a zero rating,then I would. We have been waiting for our shipment for FIVE months. I phoned numerous times,and every time they promised it will be delivered the following week. Our shipment arrived in SA 2nd April,and has been at Johannesburg depot for weeks. Finally someone named Sarah phonee be back last week, saying we will receive our boxes on the 22nd of June between 9 and 6. I also received amd email,and when I log onto my account and tracked it, it stated "delivery 22 june ....". My husband drove more than 2 hours to be at the adress that our boxes must be delivered to but....nothing. I am beyond frustrated and angry. I am completely dissappionted! I haven't received such a pathetic service in a long time. I really don't reccommend using SevenSeas, rather pay more and actually receive your shipment !

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Replies (1)
Seven Seas Worldwide Distributors (Pty) Ltd
Seven Seas Worldwide Distributors (Pty) Ltd's reply23 Jun 2022, 10:57
Official
Dear Janet, you used our Baggage service by sea from China to South Africa, there has been serious disruption in China with continuing lockdowns which have shut the ports.

Our Baggage service is door-to-door so we are a little mystified why your husband had to travel anywhere and not arrange to have the boxes delivered to your address unless it is extremely remote.

We are investigating the delay in the delivery of your boxes and regret any inconvenience caused.

Regards, Seven Seas Worldwide