SR
Steven R
1 reviews | Active since Nov 2020
26 Nov 2020, 10:15
Poor service
Extremely disappointed with the service received from seven seas, they happy to take your deposit but when you want to book a pick up there are no slots until the end of December , we told to take it to the depo , we pay for a service yet get treated like this ,moving out of our home on the first and don’t have means of transport that’s why we booked this service. I need to have it picked up within 5 day and expect seven seas to come to the party and support.poor customer experience and service.
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Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
26 Nov 2020, 12:08 Dear Steven, We are sorry to hear of the delay that you describe, our International MoveCube service is incredibly popular as you have discovered. As you have said we do offer the option of coming to the depot to pack your MoveCube at a slightly lower charge. If you have no furniture items, we also offer a Baggage service where we supply to you, free of charge: boxes, bubble wrap and tape to allow you to pack your possessions securely. These can be delivered to you next day if you change your order before 2pm local time. Alternatively, if you are so unhappy you are entitled to have your deposit refunded for a period of 2 weeks after placing your order. There will only be deductions for any charges we have incurred up to the point of your cancellation. Moving overseas is stressful enough without added complication, so we regret that you are unhappy with us right at the start of the process. Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply26 Nov 2020, 12:08
Official
Dear Steven, We are sorry to hear of the delay that you describe, our International MoveCube service is incredibly popular as you have discovered. As you have said we do offer the option of coming to the depot to pack your MoveCube at a slightly lower charge. If you have no furniture items, we also offer a Baggage service where we supply to you, free of charge: boxes, bubble wrap and tape to allow you to pack your possessions securely. These can be delivered to you next day if you change your order before 2pm local time. Alternatively, if you are so unhappy you are entitled to have your deposit refunded for a period of 2 weeks after placing your order. There will only be deductions for any charges we have incurred up to the point of your cancellation. Moving overseas is stressful enough without added complication, so we regret that you are unhappy with us right at the start of the process. Regards, Seven Seas Worldwide