Mixed Feelings - Midway through order

This is an ongoing process - This review was requested by SevenSeas as "mid-way" review:

Booking / Site Inspection & General Correspondence was hassle-free.

Boxes supp**** by SevenSeas is of good quality.

ISSUE: The online system for submitting documents is not user friendly & inventory interface is horrible - does not make a lot of sense - very confusing.

CONCERNE: a television and guitar box was ordered separately as specialist boxes. I was invoiced and material was paid for. However, this west never delivered. I did contact SevenSeas and they assured me that it will be delivered with the Cube on the day of packing as they were out of stock. However, on the day the cube arrived, the TV/Guitar box was not delivered and the driver had no idea what I was talking about. I again phoned SevenSeas, they apologised and offered a discount, to which I agreed, BUT, to date I have not seen this discount on my account.

HAPPY: Correspondence regarding process after the cube was collected has been great. Cube collected on 24 Feb and received word that the cube has already been loaded at the port in SA. 70 to 80 day timeline as estimate seems to be tracking well. Cube expected in Ireland mid to end April.

So far so good except for the accounts issue.