1 reviews | Active since Feb 2013
***** - NO COMPENSATION - 4+ MONTHS TO LEAVE ORIGIN COMPANY - NO REPLY TO EMAILS
We have been continuously **** to, emails not rep**** to, and our PRECIOUS LIFE CONTENTS hadn't even left the origin country after FOUR MONTHS. We have goods in our MoveCube which are for our baby who was born a month AFTER the MoveCube was supposed to arrive- a PRAM and clothing etc etc which we CAN'T use and NO ONE is replying to my emails. They are NOT compensating us on items we have had to REPURCHASE. I understand there have been delays due to covid but four months without even leaving the country of origin is a JOKE! We were told it left months ago and been sent to Hong Kong, then we got an email to say it had been offloaded in Mauritius because it had the wrong paperwork?! and it will be loaded onto the next ship to the UK ?! NOT EVEN THE END DESTINATION?! We were then told to ignore that email as it was on its way... and THEN we were only notified on the 4th of November it hadn't even left South Africa yet. I called last week to find out if it had left and they told me it had left on a ship but they were unable to tell me which ship it is on. This is extremely concerning ??!! Due to them not compensating us for items we have had to repurchase I will make sure to spread the news on every social media platform on how TERRIBLE this company is and make sure as many people are AWARE of how badly you treat your customers!
We are working to provide you with accurate information at all times but that means we have to wait to verify what we are being told before we pass this on.
Your shipment is waiting in a transit port to be collected by a connecting ship to complete its journey to Australia. We do not want to confirm the ship's name until we are absolutely certain it is correct.
Regards, Seven Seas Worldwide
We are working to provide you with accurate information at all times but that means we have to wait to verify what we are being told before we pass this on.
Your shipment is waiting in a transit port to be collected by a connecting ship to complete its journey to Australia. We do not want to confirm the ship's name until we are absolutely certain it is correct.
Regards, Seven Seas Worldwide
Why won’t you compensate us for the goods we have had to repurchase due to your failure to perform the job we have paid you in full to do.
Why can’t you tell us exactly where our goods are?? As far as I am concerned you don’t even know where our goods are - that is why you can’t tell us! We’ve entrusted and paid you in full to securely transfer our goods and you can’t even tell us where they are?
Why won’t you compensate us for the goods we have had to repurchase due to your failure to perform the job we have paid you in full to do.
Why can’t you tell us exactly where our goods are?? As far as I am concerned you don’t even know where our goods are - that is why you can’t tell us! We’ve entrusted and paid you in full to securely transfer our goods and you can’t even tell us where they are?
November 23, 2021, as has already been stated, this is an industry-wide phenomenon and Seven Seas Worldwide has done everything possible under the circumstances. There is no failure to perform since this is a situation all shipping companies are experiencing and, consequently, there is no compensation.
November 23, 2021, as has already been stated, this is an industry-wide phenomenon and Seven Seas Worldwide has done everything possible under the circumstances. There is no failure to perform since this is a situation all shipping companies are experiencing and, consequently, there is no compensation.