NI
Natasha I
1 reviews | Active since Nov 2020
26 Jul 2022, 12:03
Horrible Service!!!
I am having a horrible experience. Our container was collected without issue, where after I keep receiving the same document errors. Now I have to pay a storage fee, even if I responded to the document errors. Re-uploaded the “error documents” multiple times. I have emailed multiple times without a single response. I have phoned multiple times, waiting in a que for 45 minutes or more each time just to end up back on square one. My container is now in possession of Seven Seas and I have no idea how to resolve the matter. Seven Seas loaded a storage invoice to my account before the two week period to resolve any document issues passed. Reference number: 000/441/531
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Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
26 Jul 2022, 15:36 Dear Natasha,
We sincerely apologise that your experience with us has not been to the five-star standard we strive for.
Whilst we continually improve our documents submission platform to make it as easy as possible for our customers, all documentation must be completed to the standard required by the officials of the destination country.
It appears your shipment is not registered in your name, which has caused issues; one of our customer service team will be contacting you shortly to help resolve the problem.
Regards, Seven Seas Worldwide
We sincerely apologise that your experience with us has not been to the five-star standard we strive for.
Whilst we continually improve our documents submission platform to make it as easy as possible for our customers, all documentation must be completed to the standard required by the officials of the destination country.
It appears your shipment is not registered in your name, which has caused issues; one of our customer service team will be contacting you shortly to help resolve the problem.
Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply26 Jul 2022, 15:36
Official
Dear Natasha,
We sincerely apologise that your experience with us has not been to the five-star standard we strive for.
Whilst we continually improve our documents submission platform to make it as easy as possible for our customers, all documentation must be completed to the standard required by the officials of the destination country.
It appears your shipment is not registered in your name, which has caused issues; one of our customer service team will be contacting you shortly to help resolve the problem.
Regards, Seven Seas Worldwide
We sincerely apologise that your experience with us has not been to the five-star standard we strive for.
Whilst we continually improve our documents submission platform to make it as easy as possible for our customers, all documentation must be completed to the standard required by the officials of the destination country.
It appears your shipment is not registered in your name, which has caused issues; one of our customer service team will be contacting you shortly to help resolve the problem.
Regards, Seven Seas Worldwide