1 reviews | Active since Jun 2018
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**This review is also on Trust Pilot. Seven Seas Worldwide have rep**** to this review twice (they removed one reply). They also tried to get my negative review removed from Trust Pilot. The second response tries to publicly humiliate my husband for leaving cash with the shipping documents - yes foolish we know! However, the woman in their Hong Kong office left him with that option or leaving all our belongings in Hong Kong! As they delayed collection until the day he was flying ofbthe UK. Bottom line is (no matter what this company try to spin) they have ****** from us. They have ****** money and our belongings.
Consignment no: 000/243/988 We moved from HK to UK in August 2017, after numerous disasters with Seven Seas Worldwide we received our shipping on 5th June 2018. Multiple items missing and multiple items in our boxes which are not ours.
Here's a rundown of everything from start to finish.
My husband arranged the shipping with HK office with a member of staff. We wanted to pay by bank transfer, which she advised yes we could. She delayed giving bank details until day of collection where she changed her story to "cannot do bank transfer. Leave the full cash balance with your boxes for shipping." Ludicrous I know. But with my husband leaving that day he felt this was his only option. He trusted Seven Seas Worldwide. I know he should not have done this and he knows too. But he did. He left almost $3000HKD cash in an envelope with the shipping papers on top of one of the boxes.
September 2017 (we're now in UK) we receive an email advising we have not paid our balance so our shipping is still in HK. My husband called HK office, not surprisingly they have no recollection of such a conversation. Call UK office, they will investigate. No option but to pay again. Pay £276GBP via credit card.
Receive our shipping 5th June 2018. Notice lots of items of baby clothing which are not ours. Notice we have a lot of big items missing. These include; Kids s****** and helmet Kids plastic table 3 designer coats Large toy car carrier filled with cars Bubble mower Shapes for VTech shape sorter toy Jewellery Etc......etc....
Husband called company. Not much help. "Take pics of stuff you have which is not yours and list items which are missing."
All in they have "lost" more than £1000GBP of our belongings and they being no help.
Been in contact with UK Tranding Standards and HK Consumer Council.
Cautionary tale.
Avoid this company if you can.
Dear Nicole,
You were shipping 8 boxes from Hong Kong to the United Kingdom.
We have reviewed the notes on your account and recordings of your calls with our Business Centre Advisors.
Our worldwide policy is that the driver is never paid cash; this is to safeguard the driver from mugging or the vehicle being broken into whilst the driver is away delivering or collecting shipments. We can also not guarantee that it will be our driver, there may be an accident or breakdowns which delay our driver and in such instances, to minimise delay, we draft in a contractor to cover.
When you told us what you had done during one of your calls with our Advisor, they asked you when you were told to leave cash and by whom but you were unclear. You instead said “the landlord had probably redirected the cash”.
We are mystified where the amount of HK$3000 as the final amount to pay. The Advisor would not have been able to provide you with an exact figure to pay for Shipping and Transportation charge. Your shipment is not invoiced until after the collection; to confirm how many boxes there were to be sent, confirm the destination address and what insurance you wanted on your shipment. Since you decided not to take insurance you may have thought to use the value of your quote for shipping 8 large boxes which is HK$3,295 but you paid a deposit of HK$700 which would have left HK$2,595.
You were, by your own admission not present when your shipment was collected by our driver, we therefore cannot confirm what happened prior to our arrival. Your shipment was held at our Hong Kong Hub until payment was received then shipped to the UK where it remained within our secure storage unit at our main hub outside London. It was then repositioned to our Glasgow depot, where it was again held in a secure environment, before being delivered to you by our driver. Your shipment was signed for as in good order.
Regards, Seven Seas Worldwide
Dear Nicole,
You were shipping 8 boxes from Hong Kong to the United Kingdom.
We have reviewed the notes on your account and recordings of your calls with our Business Centre Advisors.
Our worldwide policy is that the driver is never paid cash; this is to safeguard the driver from mugging or the vehicle being broken into whilst the driver is away delivering or collecting shipments. We can also not guarantee that it will be our driver, there may be an accident or breakdowns which delay our driver and in such instances, to minimise delay, we draft in a contractor to cover.
When you told us what you had done during one of your calls with our Advisor, they asked you when you were told to leave cash and by whom but you were unclear. You instead said “the landlord had probably redirected the cash”.
We are mystified where the amount of HK$3000 as the final amount to pay. The Advisor would not have been able to provide you with an exact figure to pay for Shipping and Transportation charge. Your shipment is not invoiced until after the collection; to confirm how many boxes there were to be sent, confirm the destination address and what insurance you wanted on your shipment. Since you decided not to take insurance you may have thought to use the value of your quote for shipping 8 large boxes which is HK$3,295 but you paid a deposit of HK$700 which would have left HK$2,595.
You were, by your own admission not present when your shipment was collected by our driver, we therefore cannot confirm what happened prior to our arrival. Your shipment was held at our Hong Kong Hub until payment was received then shipped to the UK where it remained within our secure storage unit at our main hub outside London. It was then repositioned to our Glasgow depot, where it was again held in a secure environment, before being delivered to you by our driver. Your shipment was signed for as in good order.
Regards, Seven Seas Worldwide