GR
Gerhardt R
1 reviews | Active since Nov 2023
23 Nov 2023, 16:27
False advertising & lost deposit
When I booked move cube, I selected Townsville Australia. The depot they informed me after I paid the deposit was 1500km away in Brisbane. I told them it was not the location I selected, and will not work. Lana Dinesini the Business Centre Advisor for Seven Seas Worldwide was so rude and refused to explain why they can't refund me. They refuse to repay my deposit or R5087, it's the most expensive call I ever made. They can not explain why they will not/can not repay me. Please be careful and use anyone els but Seven Seas Worldwide
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Replies (2)
Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
23 Nov 2023, 17:06Dear Gerhardt, you placed an online order for our MoveCube Door - Depot from South Africa, the service is clearly defined on our quote. You can also view online the PDF which is emailed to you at the time of placing your order. This provides a detailed explanation of the service as well as providing the address of our depot.
We apologise for any perceived rudeness and will investigate what happened during your call. You are entitled for a full refund for a period of two weeks after placing your order unless any costs have been incurred which are deducted from the amount of the refund and the balance is refunded.
We will contact you as soon as we have concluded our investigation.
UPDATE: You placed your order for delivery tomorrow, all preparations had been made for that delivery. Cost had therefore been incurred and no refund was available. You are entitled to a refund of ZAR 487.03 for the packing materials that you purchased but not received. This will be paid back to you shortly.
Our Advisor did try to explain this to you but, unfortunately, you were too upset and hung up on her. We deeply regret the misunderstanding and the distressed caused.
Regards, Seven Seas Worldwide
We apologise for any perceived rudeness and will investigate what happened during your call. You are entitled for a full refund for a period of two weeks after placing your order unless any costs have been incurred which are deducted from the amount of the refund and the balance is refunded.
We will contact you as soon as we have concluded our investigation.
UPDATE: You placed your order for delivery tomorrow, all preparations had been made for that delivery. Cost had therefore been incurred and no refund was available. You are entitled to a refund of ZAR 487.03 for the packing materials that you purchased but not received. This will be paid back to you shortly.
Our Advisor did try to explain this to you but, unfortunately, you were too upset and hung up on her. We deeply regret the misunderstanding and the distressed caused.
Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply23 Nov 2023, 17:06
Official
Dear Gerhardt, you placed an online order for our MoveCube Door - Depot from South Africa, the service is clearly defined on our quote. You can also view online the PDF which is emailed to you at the time of placing your order. This provides a detailed explanation of the service as well as providing the address of our depot.
We apologise for any perceived rudeness and will investigate what happened during your call. You are entitled for a full refund for a period of two weeks after placing your order unless any costs have been incurred which are deducted from the amount of the refund and the balance is refunded.
We will contact you as soon as we have concluded our investigation.
UPDATE: You placed your order for delivery tomorrow, all preparations had been made for that delivery. Cost had therefore been incurred and no refund was available. You are entitled to a refund of ZAR 487.03 for the packing materials that you purchased but not received. This will be paid back to you shortly.
Our Advisor did try to explain this to you but, unfortunately, you were too upset and hung up on her. We deeply regret the misunderstanding and the distressed caused.
Regards, Seven Seas Worldwide
We apologise for any perceived rudeness and will investigate what happened during your call. You are entitled for a full refund for a period of two weeks after placing your order unless any costs have been incurred which are deducted from the amount of the refund and the balance is refunded.
We will contact you as soon as we have concluded our investigation.
UPDATE: You placed your order for delivery tomorrow, all preparations had been made for that delivery. Cost had therefore been incurred and no refund was available. You are entitled to a refund of ZAR 487.03 for the packing materials that you purchased but not received. This will be paid back to you shortly.
Our Advisor did try to explain this to you but, unfortunately, you were too upset and hung up on her. We deeply regret the misunderstanding and the distressed caused.
Regards, Seven Seas Worldwide
GR
Gerhardt R's updateReviewer Update
23 Nov 2023, 18:04Please make the telephone call available for the public, the lady was knocking off from work I never hung up the phone. I have made the payment 10:30, via payfast. The emails only came through 10:33 & 10:35. As per your mail above a full refund of two weeks after placing the order is done.... this is still the same day the payment was made 23 November 2023. What costs were incurred by Seven Seas except the call they made to me? I would say a 10% fee is valid, paying R4600 for a phone call is unreal.
GR
Gerhardt R's update23 Nov 2023, 18:04
Reviewer Update
Please make the telephone call available for the public, the lady was knocking off from work I never hung up the phone. I have made the payment 10:30, via payfast. The emails only came through 10:33 & 10:35. As per your mail above a full refund of two weeks after placing the order is done.... this is still the same day the payment was made 23 November 2023. What costs were incurred by Seven Seas except the call they made to me? I would say a 10% fee is valid, paying R4600 for a phone call is unreal.