CAN WE HAVE A DIALOGUE instead of one-way communication?

CAN WE HAVE A DIALOGUE instead of one-way communication?

Come on Seven Seas! Multiple calls to your call centre - sometimes having to hold on for 25 minutes without the phone being answered! Each time speaking to a new agent needing us to repeat our story. You collected our boxes on 18 February. Wrote to us on 21 February that ONE box is overweight and needs to be repacked, at a cost. We were in touch the next day for you to PROCEED with repacking and invoicing. Numerous phone calls later ... NO CHANGE ... still. Our job REMAINS at 75% completed. Today is 28 February. Surely in this digital age there are more efficient ways than ONLY an inbound calls centre. You have our email addresses and phone numbers. Return our calls and send our shipment, PLEASE.