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Natalie A
1 reviews | Active since Feb 2021
23 Feb 2021, 18:56
Absolute nightmare experience
I have been trying to get my shipment for months! I had air service from HK to South Africa and it’s like they have NEVER done this before!! Honestly I think I am the first person to ever use this service because it has been the biggest nightmare of my life and I’ve never dealt with such incompetence. I’m starting to think i will never see my shipment arrive. Just one problem after the other it’s INSANE to me how terrible this has been. I paid a fortune for this service and they can’t even sort out with their agent in South Africa (FedEx) to get my stuff? I am having to deal with fedex and they want more customs and passport copies and it’s endless. WHY DID I PAY SEVENSEAS FOR A SERVICE I HAVE NOT RECIEVED??? Now fedex wants to charge storage fees because they have had my shipment for so long. Because sevenseas don’t know what they are doing and can’t sort this out. What an absolute nightmare if I knew it was going to be THIS bad I would have written off my stuff ages ago and saved myself the trauma.
Helpful (0)
Replies (5)0
Replies (5)
Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
24 Feb 2021, 14:18Dear Natalie, you have used our Baggage services twice in the last year; once by sea and on this occasion by air. This is not to excuse our performance of our service but there has been a massive and continuing disruption of air routes which during 2020 and 2021 which is beyond our control and contributed to the delay of your air shipment.
However, it was not the only factor and we must accept our share of the blame. We did not properly explain the process to you and this has resulted in delays and additional charges. This was entirely outside your control so we will be absorbing the cost of storage and duty that will be incurred in an effort to try to mitigation the distress that has been caused.
Please accept our sincere apologies for what has happened and we are conducting an in-depth investigation to ensure this does not happen again.
Regards, Seven Seas Worldwide
However, it was not the only factor and we must accept our share of the blame. We did not properly explain the process to you and this has resulted in delays and additional charges. This was entirely outside your control so we will be absorbing the cost of storage and duty that will be incurred in an effort to try to mitigation the distress that has been caused.
Please accept our sincere apologies for what has happened and we are conducting an in-depth investigation to ensure this does not happen again.
Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply24 Feb 2021, 14:18
Official
Dear Natalie, you have used our Baggage services twice in the last year; once by sea and on this occasion by air. This is not to excuse our performance of our service but there has been a massive and continuing disruption of air routes which during 2020 and 2021 which is beyond our control and contributed to the delay of your air shipment.
However, it was not the only factor and we must accept our share of the blame. We did not properly explain the process to you and this has resulted in delays and additional charges. This was entirely outside your control so we will be absorbing the cost of storage and duty that will be incurred in an effort to try to mitigation the distress that has been caused.
Please accept our sincere apologies for what has happened and we are conducting an in-depth investigation to ensure this does not happen again.
Regards, Seven Seas Worldwide
However, it was not the only factor and we must accept our share of the blame. We did not properly explain the process to you and this has resulted in delays and additional charges. This was entirely outside your control so we will be absorbing the cost of storage and duty that will be incurred in an effort to try to mitigation the distress that has been caused.
Please accept our sincere apologies for what has happened and we are conducting an in-depth investigation to ensure this does not happen again.
Regards, Seven Seas Worldwide
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Natalie A's updateReviewer Update
25 Feb 2021, 11:23Good Day
Thanks for your response. I appreciate it. I am still trying to understand if this is the first time you have performed this service? I have now been told by your consultants that they don’t know what to do and there is nothing they can do and I now have to go and do all of the customs and import permits myself which requires going to the customs offices and looking at my passport stamps etc- a very intense process. I basically have to sort out this entire thing now. I paid so much money for this service and I assumed that everything would be sorted out for me! I paid for convenience and now this has become the biggest nightmare. I honestly would not have shipped these items if I had known.
I would like to request a refund now. You cannot in good conscience charge me for this service. I have done ridiculous amounts of admin and work on this now and i now have to go and sort out everything myself and I just don’t see how I should have to pay for this service. Please advise how I can arrange a refund.
Thank you
Thanks for your response. I appreciate it. I am still trying to understand if this is the first time you have performed this service? I have now been told by your consultants that they don’t know what to do and there is nothing they can do and I now have to go and do all of the customs and import permits myself which requires going to the customs offices and looking at my passport stamps etc- a very intense process. I basically have to sort out this entire thing now. I paid so much money for this service and I assumed that everything would be sorted out for me! I paid for convenience and now this has become the biggest nightmare. I honestly would not have shipped these items if I had known.
I would like to request a refund now. You cannot in good conscience charge me for this service. I have done ridiculous amounts of admin and work on this now and i now have to go and sort out everything myself and I just don’t see how I should have to pay for this service. Please advise how I can arrange a refund.
Thank you
NA
Natalie A's update25 Feb 2021, 11:23
Reviewer Update
Good Day
Thanks for your response. I appreciate it. I am still trying to understand if this is the first time you have performed this service? I have now been told by your consultants that they don’t know what to do and there is nothing they can do and I now have to go and do all of the customs and import permits myself which requires going to the customs offices and looking at my passport stamps etc- a very intense process. I basically have to sort out this entire thing now. I paid so much money for this service and I assumed that everything would be sorted out for me! I paid for convenience and now this has become the biggest nightmare. I honestly would not have shipped these items if I had known.
I would like to request a refund now. You cannot in good conscience charge me for this service. I have done ridiculous amounts of admin and work on this now and i now have to go and sort out everything myself and I just don’t see how I should have to pay for this service. Please advise how I can arrange a refund.
Thank you
Thanks for your response. I appreciate it. I am still trying to understand if this is the first time you have performed this service? I have now been told by your consultants that they don’t know what to do and there is nothing they can do and I now have to go and do all of the customs and import permits myself which requires going to the customs offices and looking at my passport stamps etc- a very intense process. I basically have to sort out this entire thing now. I paid so much money for this service and I assumed that everything would be sorted out for me! I paid for convenience and now this has become the biggest nightmare. I honestly would not have shipped these items if I had known.
I would like to request a refund now. You cannot in good conscience charge me for this service. I have done ridiculous amounts of admin and work on this now and i now have to go and sort out everything myself and I just don’t see how I should have to pay for this service. Please advise how I can arrange a refund.
Thank you
NA
Natalie A's updateReviewer Update
25 Feb 2021, 11:24To add to my above comment - you cannot advertise and charge people a fortune for a service that you actually cannot give. So that is why I would like a refund because I paid for a service that you are unable to provide.
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Natalie A's update25 Feb 2021, 11:24
Reviewer Update
To add to my above comment - you cannot advertise and charge people a fortune for a service that you actually cannot give. So that is why I would like a refund because I paid for a service that you are unable to provide.
Seven Seas Worldwide Distributors (Pty) Ltd's replyOfficial
25 Feb 2021, 11:37Dear Natalie, we can provide the service but your experience has fallen well below what we would want, so you have every right to ask. We will be in touch directly to advise you what we can offer but we are very sympathetic to your situation.
Regards, Seven Seas Worldwide
Regards, Seven Seas Worldwide
Seven Seas Worldwide Distributors (Pty) Ltd's reply25 Feb 2021, 11:37
Official
Dear Natalie, we can provide the service but your experience has fallen well below what we would want, so you have every right to ask. We will be in touch directly to advise you what we can offer but we are very sympathetic to your situation.
Regards, Seven Seas Worldwide
Regards, Seven Seas Worldwide
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Natalie A's updateReviewer Update
25 Feb 2021, 11:46Good Day
Please email me urgently. Unfortunately it seems you cannot provide the service as the quote/ contract outlined that sevenseas is responsible for delivering the shipment to my door and now I am told that you actually cannot do that and your consultants don’t know what to do anymore.
This is all very upsetting. I will await your email.
Thank you
Please email me urgently. Unfortunately it seems you cannot provide the service as the quote/ contract outlined that sevenseas is responsible for delivering the shipment to my door and now I am told that you actually cannot do that and your consultants don’t know what to do anymore.
This is all very upsetting. I will await your email.
Thank you
NA
Natalie A's update25 Feb 2021, 11:46
Reviewer Update
Good Day
Please email me urgently. Unfortunately it seems you cannot provide the service as the quote/ contract outlined that sevenseas is responsible for delivering the shipment to my door and now I am told that you actually cannot do that and your consultants don’t know what to do anymore.
This is all very upsetting. I will await your email.
Thank you
Please email me urgently. Unfortunately it seems you cannot provide the service as the quote/ contract outlined that sevenseas is responsible for delivering the shipment to my door and now I am told that you actually cannot do that and your consultants don’t know what to do anymore.
This is all very upsetting. I will await your email.
Thank you