Worst Service EVER from these *****

I bought a stove at Makro incl an installation from Servisure. As the next day was Saturday, I was told i'd get a call from Servisure on Monday to do an installation Tuesday. (Policy is installation the very next day) <br> Servisure did not call, I called them and arranged a day and specific time. The installer arrived 2 hours early - and he had no time indicated on his job card.<br> Please tell me how you arrange something with a client and then don't follow through with your people?<br> I was not home from work and the installer left. On my way home i called to ask the installer to wait, and was told the electricity is out in my area they would come the next morning. <br> I got home and the electricity was on, and had never gone off - the call center person thought it was ok to lie to me.<br> After a great deal of fighting, i was told i would be reimbursed .<br> Installation was done on the Saturday morning - after getting assurance not only from Servisure but Makro as well, that I'd be reimbursed the full amount for the inconvenience it caused me.<br> The next week after i contact servisure I'm told i'll only be reimbursed half the amount as they did do installation. Still waiting for payment!!!