SERVISURE MESSES UP TWO INSTALLATIONS

We purchased an 18000 BTU and a 12000 BTU aircon from Makro. The team that came out to install the 12000 BTU aircon arrived late in the afternoon and rushed to finish the job. One bracket was skew and the other not flush against the wall. We asked for a different team to do the second installation. We were promised they would arrive before 12pm on Thursday. At 4:40pm we got a call to say they were on their way. Unacceptable. Our estate won't let installers in after 5pm. We were promised they would arrive 7:30 Friday. No-one arrived. Finally we were told oh sorry he had to go to another job first so we were bumped down the queue. The second installers finally arrived later. Fixed the position of the aircon and patched where the ladder of the first installer damaged our wall. Then they fitted the second aircon in the wrong place. We phoned them to remind them what their instructions were. He promised to come out first thing Saturday to rectify. Saturday came and he said he was at the office. Phoned the office. They knew nothing. Then we get a call to say the installer has a different version of events. No-one can out today to fix the problem. I'm sure we will be chasing them!!!