Servi(un)sure - Painfully Bad Customer Service

<p>After about 10 phonecalls, I am hoping Hello Peter might get these people a bit more organised. We bough a new oven and gas stove from Makro Strubenvalley and based on their recommendation, we decided to use Servisure for our installation. After scheduling the installation and taking time off work to be home, the installer arrived only to inform me that this visit is just for a quotation, as he explained they are requried to have a signed quotation before they can authorise installation. Fuming, I accepted and signed the quote and had to take some more time off work again on the the next day to arrange for installation. Needless to say, no one pitched up. I phoned the call centre and had to demand that someone is sent out before the end of the day. Eventually they arrived. After finishing installation, I was told the COC will be generated sent to me. To date I have not received anything. Again, no one has bothered to contact me in order inform me of the next steps or status of my COC. Again, I had to phone them explain my whole story and arrange for someone to come issue the COC. Again, no one arrived on the schedule date or time and I had to reschedule for a Saturday - I was told they will be there between 09h00 and 13h00. We waited the entire morning...no one arrived. I have now rescheduled a third time. I am really, really frustrated by the seemingly disorganised staff I have dealt with. While the installation itself was brilliant, the effort and frustration to get things done is just not worth it. Definitely not recommended!!!</p>