Poor installation and follow-up service

We purchased an installation voucher from Makro on 7th April 2016 for a laundry appliance. Yesterday my wife noted that the washing machine was leaking water from the outlet pipe and flooding our kitchen as the installation was done incorrectly/poorly.<br> <br> She called Servisure in the morning and spoke to Mercy urgently requesting that someone come out immediately to resolve this. She was told that an installer would come on Tuesday which was unacceptable as we have a newborn baby that requires regular clean, hygienic clothing. Throughout the day she called and pleaded with Servisure to please come and investigate the issue as we desperately need to use the washing machine for the reasons outlined above. She was initially told someone would come at 14:00, she then called again at 14:45 and was then told they were on the way and would be there at 16:00. <br> <br> At around 18:15 I was personally called by installer and told his vehicle had broken down!?<br> <br> I would like to place on record that this matter will be settled by this morning alternatively I will be seeking a refund of the voucher payment and the additional costs of having our kitchen floor and cupboards cleaned.<br>