horrible!

I bought a washing machine on Sunday and told the retailer that I would only be available on Monday. Monday comes around and I get a call early afternoon from servisure asking if I'm available on Wednesday. I respond by saying no to which she says she'll call me back. She does and says they'll be there in the evening. Great! I cancel my meeting in Pretoria and my nail appointment and wait... No one pitches!<br> <br> Today (Tuesday) I call and get put on hold 3 times and listen to annoying music just adding fuel to the fire. I express my annoyance and get transferred to the manager who then promises that someone will be here at 17:00. I leave work an hour early to make it home on time. 30 minutes later and still... No one! I call, get transferred to a lady who tells me to call the installation guy and gives me the wrong number! I call back and now she's gone home! The next lady I speak to, hearing how irate I am begs a guy to come to me and clearly he says no. Luckily Wayne, who was pleasant, was available and only left 30 minutes ago.<br> <br> Why was my booking not added in the first place? Why was someone begged to come?<br> <br> I'm tired of apologies and being put on hold!