Deplorable service from Servisure

Good day This is a formal complaint and I request a replacement TV immediately. I recently purchased the premium 85” 8k TV QA85Q950TS. The delivery and installation were arranged by Shaun Dirkman at Samsung Canal Walk in Cape Town. First of all the delivery was a mess. The couriers never went through the proper channels and I had a rude agent working for the third party courier phoning me up at 5.20am refusing to deliver my TV to my farm and wanting me to come and collect it after this had already been prior arranged by Samsung. When the TV was installed, the installers from Servisure Port Elizabeth that was also arranged by Samsung were very inexperienced and unprofessional. They had no clue how to handle my televisions correctly and did not understand the value of the TV’s. They did also not wear protective gloves as one should coming from a so called professional company. They were in a rush to finish the job. They left fingerprints on my existing 82” Class Q8FN 4K TV that they took down. They advised me to use my existing 4K wall mount because they told me the 8k wall mount supp**** by Samsung was too weak. I got the impression the two installers being ordinary “layman” had never done such a job like this before. The one installer Dino even told me before he arrived that he doesn’t think this premium 8k TV comes with a wall mount. They really made a mess. I told them to neaten up the cables under my wall unit with cable ties that they did not do. After installing this TV they left their fingerprints on the top left side of the screen. The installer on the left put too much pressure on the screen when lifting it up on the wall mount. The plastic blue strip on the top left was loose enabling him to get his fingers underneath the plastic. This in turn left bubbles in the plastic with his fingerprints being left underneath damaging the screen. Their hands were obviously dirty because these marks are now smudged into the screen after trying to clean with my LED screen cleaner. The result has left permanent marks in the screen and now I am sitting with a damaged TV. This is pure negligence and a complete disgrace from Samsung and Servisure. Over and above this I noticed marks in the middle of the screen running down vertically from the top after pulling off the plastic. This is obviously a factory fault. As Samsung arranged the delivery and installation and messed up the TV, I will not settle for less than that they must replace this unit. I will not accept for the same team to come and try and salvage the problem by making a further mess of what they originally created. In any event this unit must be replaced due to the marks running down the middle. If my unit is not replaced, I will never use Samsung again. I trust you find this in order.

Kind regards Brendan Read