bad experience

<p>I purchased a new hob from Makro and was advised by the saleman in the store that we must purchase an extended warranty from Makro which my husband declined because he does not believe in extended warranties.</p> <p> </p> <p>The same salesman then advised us that "Makro" can assist with delivery and installation of our new hob. My husband asked if the people who will do this are qualified for installing electrical appliances and we were assured that they are qualified installers otherwise Makro would NEVER use them.</p> <p> </p> <p>First problem was the delivery. It was never done on time and as per the commiment from the salesman. After we finally received the delivery, we learnt that the people deliverying and installing are not electricians. They are not qualified to complete electrical installations. The installer argued with my husband that you dont have to be a electrician to install a hob?</p> <p> </p> <p>The work was eventually finished but without any certification that this was done according to SABS and compliant with SABS.</p> <p> </p> <p>Two weeks later, we had problems with the mains always tripping. We never had this problem in our home and we live here for over 28years now. We decided to call another electrician out because my husband does not trust to call Makro and Servisure anymore. The electrician who came out showed us how poorly the installation was done by Servisure and how this is an electrical hazard for our house. He explained how this could cause a fire and wire it WAS THE CAUSE of our mains trip***n all the time.</p> <p> </p> <p>After he lifted the hob to repair the installation, he showed us how the installer from Servisure cracked my kitchen counter top when he was installing the hob two weeks ago. This is so dissapointing. We now had to spend almost the same money as the cost of the hob to repair the electrical work and our counter top.</p>