PUTRID SERVICE MERCEDES BENZ UMHLANGA

I had booked a service at 08.00 at NMI Mercedes Umhlanga. I called them to Inform that I would be 10mins late. I got there, A service advisor named Jason assisted me. He advised that my vehicle needed a BK service however due to my mileage a minor service is required. He advised me that it would not take longer than 2 hours and in fact he will ensure its done in an hour. I asked at what time roughly, he informed latest 11.00am. I then left only to come back at 13.00pm to the dealership with NO SERVICE HAVING BEEN DONE AS YET, THE GUY JASON WAS UNAVAILABLE, NO OFFICIAL QUOTE WAS SENT TO ME FOR AUTHORIZATION, NOBODY KNEW WHAT WAS GOING ON. THEY ONLY STARTED THE SERVICE OF MY VEHICLE AT 13.15PM, I HAD TO WAIT AN ADDITIONAL HOUR WHICH AFFECTED MY BUSINESS OPERATIONS AND CLIENTS.

This is truly appalling service. I won't buy mercedes again!! Lower end brands give better after service, advise to all be careful.