Total Lack of Service

On 16 November I made payment for servicing of my 6 stage RO water filter system. To date the service has not been performed. <br> On contacting the sales rep I was told to sort out the matter with the technical department - strange that a customer has to sort out internal issues<br> Repeated requests by phone and email have resulted in nothing - as of yesterday I was promised installation first thing this morning - well that has come and gone. <br> To claim poor service would imply that some level of service has been given, the performance and attitude towards customers is **** poor by any standard. <br> I will be changing my system to another brand and ensure that I do not ever support Servest again <br> <br> How can anyone claim a name as Servest when the concept of service seems to elude them?