Servest Plant division

I have been phoning 3 days in a row , got in touch the second day of phoning they took my details because nobody could assist me at the moment , nobody got back to me! Phoned in the third day had to phone in 7 times just to get through to the offices was transferred twice then after that i had to phone in once again just to be put on hold for 9 minutes with no assistance , then they took me off hold and did not assist me at all i heard all conversations in office , i have a plant in my office dying and reported this before they told be they are coming out to do the monthly check all they did was pick off the leaves that was dying , the whole plant is dead in my office and nobody is assisting to change the plant!!! This is so unprofessional and the customer service is really unbelievably poor. This is the service i am getting as a client! Really?